Shipping policy

Shipping Policy

Thank you for shopping with Red Mallow. We’re committed to carefully preparing and shipping your order as quickly as possible.

Order Processing

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, sales, holidays, or other periods of high order volume, processing times may be longer.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your selected shipping method and delivery location.

Once your order has shipped, estimated delivery times will depend on the shipping carrier and shipping service selected at checkout.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please allow up to 24–48 hours for tracking information to update after your shipment has been handed over to the carrier.

Shipping Address

Please carefully review your shipping address before completing your order.

Red Mallow is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us at support@redmallow.com as soon as possible. While we will do our best to accommodate address changes, we cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

Once an order has been shipped, Red Mallow is not responsible for delays, loss, theft, or damage caused by the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, and your local carrier before contacting us.

If your order arrives damaged, please contact us immediately at support@redmallow.com and include your order number and photos of the damaged item and packaging. We’ll review the situation and work with you to determine the appropriate next steps.

International Shipping

At this time, Red Mallow ships within the United States only.

Questions?

If you have any questions about your order or shipping, please contact us at:
support@redmallow.com 

We’re happy to help.

Last updated: August, 2026