Refund policy

We have a 30-day return policy, which means you have 30 days from the delivery date to request a return. A return for the same product will only be accepted one time. To be eligible for a return, we will verify your proof of purchase. 

Unfortunately, we cannot accept returns on gift cards.

To request a return, contact us at support@redmallow.com. 

If your return is accepted, we will provide you with instructions. Please do not attempt to send the product back without first contacting us and getting approval with instructions. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Due to the nature of the product, exchanges are not accepted. 

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.